Frequently Asked Questions

PRO TIP: Imagine this as upgrading your security badge system! We're ensuring that only the right people get access to the right areas. With this upgrade, everyone gets the right acces and your data stays safer than ever.

Simple Answer:

• INSIGHT, SCTP and Steadfast Apps will get the new login in SOON!
• We will add on additional apps in the following months
• Don't worry - we'll send you a heads-up before anything changes!

Absolutely YES!

• The internet is getting more dangerous every day
• We need to protect YOUR data and YOUR clients' data
• This is like adding a super-strong lock to your digital front door

Easy Peasy:

• Your current bookmarks? They'll still work!
• You'll see a new Steadfast login screen
• We're preparing tons of training materials and webinars to help you
• No complicated stuff - we promise!

Good News:

• ONE login for ALL Steadfast systems
• No more remembering multiple passwords!
• We'll try to keep your current password
• If your password isn't secure enough, we'll help you create a new one
• Our goal: Make this change as smooth as possible

Security Superhero Explanation:

• It's like having two locks on your door instead of one
• Your password is the first lock
• The app on your phone is the second lock
• Hackers hate this - it makes breaking in MUCH harder
• It's what banks, email services, and online stores use

One Simple Option:

• Microsoft Authenticator
• It is FREE
• Find it in the Apple App Store or Google Play Store

Nope!

• Your current permissions stay EXACTLY the same
• You'll access INSIGHT and SCTP just like before

NO WAY!

• One login gets you into ALL systems
• Log in once, access everything
• Super convenient!

Sorry, No.

• We're keeping ALL logins centrally managed
• This helps keep EVERYONE'S data extra safe

Yes!

• More systems will join the party soon
• Watch this space for more information

Bot Access Changes:

• The MFA will cause bots to stop working
• We have an alternate solution for those that are using robotics
• We are discussing the impact with the vendors we are aware of
• If you are using bots please complete the following form to provide us details - RPA Access Request to INSIGHT

Important API Changes:

• INSIGHT API remains available
• Please ensure the API User is setup as an API User

Something got you stumped? 
Our team is here to help! We know change can be tricky, but we've got your back.
Contact our support team here and well get back to you shortly