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Introduction

Payee

Client

Transactions

Review Payments

Client Bank Details

Payment Generation

Summary

Introduction

The Payments wizard is used to process payments to insurers, authorised representatives and clients. This article focuses on client refunds.  The wizard is found by selecting Payments, New Payment, Insurer and Next.

The pages to be completed are:

Payee

You'll be presented with the options Insurer, Authorised Rep and Prod. Broker or Client Refund 

Select Client Refund, then Next.

Client

This page presents all insurers that fit your criteria selections in the previous page. 

Search for and select the client you wish to process a refund for.

Transactions

This page displays all cash and credit notes payable to the client. INSIGHT auto-selects all transactions for the client, kindly review all transactions for payment and de-select transactions as needed. 

Review all transactions for payment, then select Next.

Review Payments

This page presents a summary of the balance payable and the approved payments (transaction selected on the previous page) for the client. Any issues will be noted in the Payment Status column. Issues need to be amended before being able to process the payment.

You also have the option to download the list of transactions as an Excel file for record keeping purposes or future reference - to do this, select the Include in Download checkbox for the client, then select the Download Selected as Excel button.

Review the payments, download transactions in an Excel file (if needed), and then select Next.

Client Bank Details

	This page is auto-filled with the bank details saved in the client record. If there are no details in the client record, then this page will be blank.
	Use the ABA Reference Number field and select Yes to Include in Payment Bank File when you want this refund included with the payments processed in the Export Payment Bank File wizard. Otherwise, leave Include in Payment Bank File as a No.
	You can edit the bank details on this page if the client requests to pay the refund to a different account. INSIGHT will display a message, advising that these details are only used for this remittance and that the client record needs to be updated if these details are to be used for the client permanently.

Sample message:

Verify the bank details on this page are correct, make your payment bank file selection, then select Next.

Payment Generation

Enter a payment reference number, make selections for the reason, remittance advice, bank payment file and payment summary, select Post to Accounts, and then Yes to the confirmation message.

1. Payment Reference - this is a mandatory field; enter a reference that easily identifies this payment to you.

2. Reason - make your selection, the options are Premium Refund and Overpayment. This will appear on the remittance unless otherwise set up in the remittance template.

3. Remittance Advices: Download as PDF or Excel - choose the checkbox for your preferred file type for downloading the Remittance Advice.

4. Remittance Advices: Email - choose the checkbox when you want to email the remittance to the client's remittance email address on record. 

5. Bank Payment File: Export Bank Payment File - choose the checkbox when you want to generate an individual bank payment (.ABA) file for this refund. This means the refund will NOT be included with the payments processed in the Export Bank Payment File wizard to avoid double payment.

6. Payment Summary: Download as PDF or Excel - choose the checkbox for your preferred file type for downloading the Payment Summary. 

7. Post to Accounts - select this to finalise the insurer payment(s) and to generate the selected documents.

Summary

This page displays a summary of the amount paid to the client and the status of whether a remittance email was sent to the client.

Select Finish to exit the wizard or Make Another Payment to return to the start of the wizard.