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Introduction

Refund a credit invoice

Process

Income payment or Refund an overpayment/cash on account

Process

Introduction

This article discusses the following payment scenarios for Producing Brokers:

• Refund a credit invoice
• Income payment or Refund an overpayment/cash on account

Refund a credit invoice

Rather than you receiving the payment for policies, the Producing Broker receives payment directly from the client and pays you the net amount. Due to this, refunding a credit invoice will be made to the Producing Broker and not the client. 

Process

	Locate and view the Producing Broker record, then select Menu and Account Enquiry.
	Locate the credit transaction, identified with C/N, then beside it, select Actions, Convert to Cash, then Post to Accounts. NOTE: While the option to Refund is also available under Actions, INSIGHT will prompt you to first change it to an R/P by converting it to cash, before refunding the amount.
	Locate the cash, identified with R/P, then beside it, select Actions, Refund, then Post to Accounts.

Income payment or Refund an overpayment/cash on account

This process applies to:

• When the Gross amount is receipted and you are owing the Producing Broker their income
• When there is an overpayment owed to the Producing Broker

Process

	Locate and view the Producing Broker record, then select Menu and Account Enquiry.
	Locate the unallocated cash, identified with CSH, then beside it, select Actions and Refund. This takes you to the New Payment wizard - Client Refund with the Producing Broker as the "client" receiving the refund.
	Complete the wizard and Post to Accounts.